1. Introduction
Edwumafie is a service marketplace that connects people seeking services with service providers in their communities and across Ghana.
This policy explains what information we collect, how we use it, when we share it, and the choices available to you.
2. Information We Collect
Account information
We may collect your name, email address, telephone number, account type, password hash, and registration details when you create and manage an account.
Profile and service information
For service providers, this may include business name, professional title, experience, biography, profile photograph, service listings, prices, working hours, website, and contact information you choose to publish.
Location information
We may use the country, region, district, town, or community you provide to help users find relevant services. We do not claim to collect precise GPS location unless such a feature is introduced with appropriate notice and permissions.
Technical information
Our systems may process IP addresses, browser details, access times, error logs, and security information to maintain and protect the platform.
3. How We Use Your Information
- Create and manage accounts.
- Display service provider profiles and listings.
- Help users discover services in their areas.
- Process applicable registration and subscription payments.
- Provide customer support.
- Protect accounts and investigate suspected misuse.
- Maintain and improve the platform.
- Comply with applicable legal obligations.
4. Information Visible to Other Users
Information in public provider profiles and service listings may be visible to visitors. Depending on what you publish, this can include your business name, photographs, service descriptions, general service area, and contact details.
Do not publish passwords, financial account details, or private identification documents in public listings. Information copied by other people may remain outside Edwumafie's control after you remove it.
5. Payments
Edwumafie may charge registration or subscription fees for applicable services. Third-party payment processors may handle payment details under their own policies.
We may retain transaction references, payment status, amounts, and dates for account management, reconciliation, support, security, and legal compliance.
8. Data Security
We use reasonable technical and organisational safeguards to protect personal information. However, no website or electronic storage system can be guaranteed completely secure. Use a strong password and keep your login details private.
9. Data Retention
We retain information for as long as reasonably necessary to operate accounts, provide services, maintain required transaction records, resolve disputes, and comply with applicable law.
10. Your Privacy Rights
Subject to applicable law, you may be able to request access to your personal information, correct inaccurate details, request deletion, object to certain processing, or withdraw consent where consent is the basis for processing.
Contact us to make a request. We may need to verify your identity before responding.
11. Third-Party Services
Our platform may link to third-party services, including payment providers and WhatsApp. These services have their own privacy policies and terms.
12. Children's Privacy
Edwumafie is intended for people who can lawfully create and use an account. We do not intend to collect children's personal information in violation of applicable law.
13. Applicable Law in Ghana
Edwumafie aims to handle personal information in accordance with applicable data protection laws, including Ghana's Data Protection Act, 2012 (Act 843), where applicable.
14. Changes to This Policy
We may update this policy as our services and legal obligations change. The effective date at the top of this page will be updated when the policy is revised.
15. Contact Edwumafie
Contact us if you have questions about this policy or how your personal information is handled.